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Customer Journey Enhanced at Belfast City Airport Following £15m Investment

Posted 22 Oct, 2018

George Best Belfast City Airport, located just a 5 minute drive from Belfast city centre, has undergone a significant upgrade following a major £15 million investment.

Aimed at further enhancing the experience of the airport’s core business and leisure passengers, the works have resulted in an upgraded security area and departures lounge, as well as an increase in the retail, food and beverage offering.

Katy Best, Commercial Director at Belfast City Airport, said:

“Situated just five minutes from the city centre, the airport is an important gateway for passengers arriving in Belfast, as well as departing holidaymakers or business travellers.

“Being able to provide a seamless journey out of the airport has always remained central to everything we do. Infrastructure and facilities are integral to achieving this and now with the various improvement works at the airport complete, the passenger experience through Belfast City Airport has undoubtedly been enhanced.”

As a result of the investment the retail offering within Belfast City Airport’s Departure Lounge has increased by just over 30% and now boasts 552 square metres of retail space.

The new World Duty Free and WH Smith units feature a walk-through design allowing customers to browse the expanded range of products on offer.

Along with a 100% increase in seating in the Departure Lounge, all airside toilet facilities have also been refurbished.

Katy Best continued:

“The investment has also seen a complete refurbishment of the central security area which has seen average passenger processing time slashed to just six minutes.

“Using equipment and technology similar to that found in some of the world’s leading airports, such as automatic tray return facilities, e-gates and an improved fast-track security lane, we have created a system which allows the fast flow of passengers even at our busiest times.”

The food and beverage offering has also increased by 25% with the opening of The Artisan, a new 280 square metre bar restaurant showcasing the best of Northern Irish produce.

In addition to the improvements inside the terminal, the airport’s car park booking system has also been upgraded making the process easier and quicker for passengers. Outside the airport, a ‘Premier’ car park has also been introduced. This is the closest car park to the terminal and includes fast track security access.

Katy Best concluded:

“In keeping with our overall mission of delivering an airport experience that exceeds our customers’ expectations, we are committed to the continuous improvement of the overall passenger journey, and the investment has been a huge reinforcement of this commitment.”

For more information about the airport and its on-site facilities, please visit www.belfastcityairport.com.

Refurbishment of the central security at Belfast City Airport